About this training
What this is
A self-paced training program for new employees at student loan servicing companies. Six modules cover the industry, core loan concepts, payments and fees, repayment plans, compliance, and loan types — with quizzes and realistic workplace scenarios.
Who it's for
New hires at all experience levels. No financial-services background is assumed; experienced hires will still find the framing useful.
How to use it
- Work through modules in order, or jump to any topic from the Modules page.
- Each module has Lessons, a 5-question Knowledge Check, and a Scenario.
- Progress is saved on this device automatically — no account needed.
- Use the Glossary for quick lookups and the Reference Cards for printable cheat sheets.
- When all 6 modules are complete, claim your Completion Certificate.
A note about your organization
This is a general industry training tool. Your organization may have specific policies, systems, and procedures that differ from the general practices described here. Always defer to your employer's official guidance.
AI Disclosure
The training content in this application was developed with the assistance of artificial intelligence (AI). While every effort has been made to ensure accuracy and relevance, learners should always refer to their organization's official policies, current federal regulations, and lender-specific program documentation as the authoritative source of truth. This material is intended as a general educational resource and does not constitute legal, compliance, or financial advice.