Student Loan Servicing — New Employee Training Program
6 Modules · All Experience Levels · ~90 Minutes
Welcome! Start with Module 1 or explore the Glossary. No account required.
Modules
The Student Loan Servicing Industry
Understand what a loan servicer does, how the industry is structured, and how federal and private servicing differ.
Core Loan Concepts & Account Structure
Master the foundational terms every servicer must know — loan structure, account party roles, and how the lender hierarchy works in a servicing system.
Payments, Fees & Allocation
Learn how payments are received, posted, and allocated; how fees work and when they apply; and the mechanics of billing periods and transaction records.
Repayment Plans & Loan Benefits
Learn the full range of federal and private repayment options, and the deferment, forbearance, and forgiveness programs that servicers must process.
Compliance, Risk & Account Status
Understand the key compliance frameworks, account status terms, and regulatory obligations that govern student loan servicing.
Loan Types Reference
A structured reference for the main types of student loans — federal (current and legacy) and private — with key servicing implications for each.