Student Loan Servicing — New Employee Training Program
6 Modules · All Experience Levels · ~90 Minutes
Last Modified: April 23, 2026
Welcome! Start with Module 1 or explore the Glossary. No account required.
New Employee Training — Modules
The Student Loan Servicing Industry
Understand what a loan servicer does, how the industry is structured, and how federal and private servicing differ.
Core Loan Concepts & Account Structure
Master the foundational terms every servicer must know — loan structure, account party roles, and how the lender hierarchy works in a servicing system.
Payments, Fees & Allocation
Learn how payments are received, posted, and allocated; how fees work and when they apply; and the mechanics of billing periods and transaction records.
Repayment Plans & Loan Benefits
Learn the full range of federal and private repayment options, and the deferment, forbearance, and forgiveness programs that servicers must process.
Compliance, Risk & Account Status
Understand the key compliance frameworks, account status terms, and regulatory obligations that govern student loan servicing.
Loan Types Reference
A structured reference for the main types of student loans — federal (current and legacy) and private — with key servicing implications for each.
College Student Loan Servicing — Modules
From servicing fundamentals to operations, compliance & technology
Student Loan Servicing Fundamentals
What servicing is, who the parties are, how the money and the data actually move, and where the servicer's authority begins and ends.
The Student Loan Lifecycle
The lifecycle and account foundation: principal, accrued interest, loan terms, daily accrual, capitalization, and authoritative source records.
Loan Types, Programs & Eligibility
Direct Subsidized and Unsubsidized, PLUS, Consolidation, legacy FFEL and Perkins, and private loans — and what each one allows.
Billing, Payments & Cash Application
Statements, due dates, ACH and lockbox, allocation rules, curtailments, overpayments, reversals and NSF handling.
Repayment Plans & Borrower Options
Standard, graduated, extended and income-driven plans, recertification, and how to compare options honestly.
Delinquency, Default & Collections
Aging buckets, cure strategies, credit reporting impacts, default consequences, rehabilitation and consolidation out of default.
Deferment, Forbearance & Discharge
Eligibility, documentation, interest and capitalization effects, and the discharge and forgiveness programs a servicer administers.
Compliance, Regulation & Consumer Protection
The Higher Education Act, TILA/Reg Z, FCRA, FDCPA, UDAAP, complaint handling, and how regulatory exams actually work.
Servicing Operations, Contact Center & Quality
Workflow and case management, service levels, call handling, quality monitoring, escalations and root-cause analysis.
Student Loan Servicing Technology
The systems estate end to end — LOC management, the loan/application register, origination, funding, disbursement, boarding, the servicing platform, the general ledger, payment processing, reconciliation, reporting and the audit trail — plus how to determine which system owns each data element.
LOC, LOR & How a Loan Gets Funded
The upstream half of the story: how a Line of Credit provides funding capacity, how the Loan Application Register (an organization-specific record) tracks a loan from request to funding, and how to trace a borrower across every system in both directions.