All Modules

Understand what a loan servicer does, how the industry is structured, and how federal and private servicing differ.

Master the foundational terms every servicer must know — loan structure, account party roles, and how the lender hierarchy works in a servicing system.

Learn how payments are received, posted, and allocated; how fees work and when they apply; and the mechanics of billing periods and transaction records.

Learn the full range of federal and private repayment options, and the deferment, forbearance, and forgiveness programs that servicers must process.

Understand the key compliance frameworks, account status terms, and regulatory obligations that govern student loan servicing.

A structured reference for the main types of student loans — federal (current and legacy) and private — with key servicing implications for each.