College Student Loan Servicing
From Servicing Fundamentals to Operations, Compliance & Technology
A practical course for anyone new to student loan servicing. It teaches how servicing works from both the business side (who does what, and why) and the technology side (the systems, data and integrations that make it happen).
What you will learn
- How servicing works and who does what
- How money is billed, received and applied
- How interest accrues and capitalizes
- The repayment, hardship and discharge options
- The compliance rules servicers operate under
- The platforms, data flows and controls behind it all
Modules
Modules 1, 2, 4, 7, 10 and 11 are available now. The remaining modules are in development and will unlock as they are published.
Student Loan Servicing Fundamentals
Not startedWhat servicing is, who the parties are, how the money and the data actually move, and where the servicer's authority begins and ends.
The Student Loan Lifecycle
Not startedThe lifecycle and account foundation: principal, accrued interest, loan terms, daily accrual, capitalization, and authoritative source records.
Loan Types, Programs & Eligibility
Not startedDirect Subsidized and Unsubsidized, PLUS, Consolidation, legacy FFEL and Perkins, and private loans — and what each one allows.
Billing, Payments & Cash Application
Not startedStatements, due dates, ACH and lockbox, allocation rules, curtailments, overpayments, reversals and NSF handling.
Repayment Plans & Borrower Options
Coming soonStandard, graduated, extended and income-driven plans, recertification, and how to compare options honestly.
Delinquency, Default & Collections
Coming soonAging buckets, cure strategies, credit reporting impacts, default consequences, rehabilitation and consolidation out of default.
Deferment, Forbearance & Discharge
Coming soonEligibility, documentation, interest and capitalization effects, and the discharge and forgiveness programs a servicer administers.
Compliance, Regulation & Consumer Protection
Coming soonThe Higher Education Act, TILA/Reg Z, FCRA, FDCPA, UDAAP, complaint handling, and how regulatory exams actually work.
Servicing Operations, Contact Center & Quality
Coming soonWorkflow and case management, service levels, call handling, quality monitoring, escalations and root-cause analysis.
Student Loan Servicing Technology
Not startedThe systems estate end to end — LOC management, the loan/application register, origination, funding, disbursement, boarding, the servicing platform, the general ledger, payment processing, reconciliation, reporting and the audit trail — plus how to determine which system owns each data element.
LOC, LOR & How a Loan Gets Funded
Not startedThe upstream half of the story: how a Line of Credit provides funding capacity, how the Loan Application Register (an organization-specific record) tracks a loan from request to funding, and how to trace a borrower across every system in both directions.
Final Assessment & Course Certificate
Locked until all 11 modules are published and complete. 0 of 11 completed.